Frequently Asked Questions
Everything you need to know before hitting the links.
How long does shipping take for custom club orders?
Custom-built clubs typically require 7-10 business days for assembly and quality testing before being shipped via your selected courier method.
What is your return policy on golf apparel and shoes?
We offer a 30-day return window for all apparel and footwear, provided items are unworn, have original tags attached, and are in their original packaging.
Do you offer a warranty on high-end drivers and irons?
Yes, all new clubs purchased through The Golf Guys Online come with a full manufacturer's warranty against defects in materials and workmanship.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery's progress.
Do you ship golf bags and heavy equipment internationally?
We ship most equipment worldwide; however, oversized items like golf bags or electric trolleys may incur additional shipping surcharges based on the destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and interest-free financing options like Klarna and Affirm for larger equipment purchases.